Aspect EnsemblePro is a complete contact center solution that unites inbound, outbound and blended multichannel contact (voice, email, the web and fax), while also delivering Interactive Voice Response (IVR), recording and quality management, and unified reporting and administration capabilities. In addition, Aspect EnsemblePro provides application service provider (ASP) capabilities enabling service providers to host multiple clients segmented as individual tenants. Architected and built from the ground up to scale for 10 seat to 3,000 seat contact centers, it incorporates a robust set of core features that support sophisticated contact strategies for both traditional voice and voice over Internet protocol (VoIP).

• Automatic Call Distribution (ACD) – when you scroll over this the additional info pops up or is a link to a new info page.
• Interactive Voice Response (IVR)
• Universal Queue
• Automatic Outbound Dialing
• Email Management
• Multichannel Blending
• Multichannel Recording and Quality Monitoring