Curious to learn how iQor is deploying 6000 seats of Cacti FocusRecord VoIP to meet “Zero-Defect" compliance requirements within their Cisco Contact Centers? In this presentation we will discuss and demonstrate the deployment of FocusRecord, Speech Analytics, Executive Connect, and Quality Assurance within Cisco’s Unified Contact Center Enterprise. Guest speaker and CTO of iQor, Barry Grant will share how iQor handles hundreds of millions of calls each year for clients who trust their reputation and how Cacti’s FocusRecord captures 100% of those calls, utilizes artificial intelligence and speech recognition capabilities to pinpoint and isolate calls that do not meet their high compliance standards.

Questions that will be answered:
• What you really need to know before selecting a VoIP call recording solution
• What are the many advantages of call recording in an IP telephony environment over traditional recording
• How to minimize impact on your VoIP telephony system and your precious network resources with next generation IP call recording solutions
• How to protect your existing investment – complete system change-outs may not be necessary in order to migrate to VoIP
• How a global company leveraged its IP call recording solution to successfully boost productivity, reduce costs, and ensure a superior customer experience