Converge VoIP Platform is based upon the proven technology of ObserveCTI™ and FocusRecord™. Converge VoIP Platform allows your IP based contact center to take advantage of Selective or Full time Recording in one intuitive interface. With Converge VoIP Platform, you have the ability to choose between the features of ObserveCTI™, FocusRecord™, or both. With integrated e-Learning capability you can send valuable training information to your agents with a click of a mouse. Converge VoIP Platform supports all major standards of VoIP including SIP and H.323, allowing to it work well with every type of VoIP telephony solution on the market today.
FocusRecord |
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Intelligent Selective Multimedia recording
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Includes online QA and Analytical Performance reporting
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All-in-one server solution
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Integrated e-Learning solution
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Supports SIP, Skinny (SCCP) and H.323
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Supports G.711, G.729, and G.723
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Highly scaleable as needs increase
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Web enabled with enhanced replay
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Identification of training needs
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LAN/WAN based Client/Server technology
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Ability to support live voice/screen monitoring via IP
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Support for Oracle, SQL or any ODBC compliant database
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Cost effective, easy to install and maintain business tool
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Supports all major PBX/ACDs
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Record accross multiple phone systems
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 CIPTUG Members can also save 20% on the FocusRecord bundle, please let us know if you are a member in the form below. |
If you would like more information or a free demo please fill out the form below and someone will be in contact with you
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