WordScan provides core technologies for audio mining, classifying and searching in audio content. Its integrated search functionalities will enable your organizations to search for any particular audio segment information in an audio file or stream. WordScan enables customers to extract specific words or phrases from recorded voice transactions. Customers can search based on any specified word such as "customer number", "sell" or any chosen phrases. WordScan can be real-time or historical and key words or phrases can be tagged to the specified recording and sent automatically to supervisors or management.
WordScan Phonetic Search Engine is an open-systems vocabulary retrieval system, which reduces the time and increases the accuracy of searches against large collections of recordings. Wordscan also comes with intelligent sequenced retrieval of recordings, allowing organizations to determine the rate and time for scanning of recordings. Searches can be conducted at speeds over faster than real-time playback. Recording content is indexed or made searchable at over 63 times real time, on a single CPU. This audio is searched for key terms and phrases related to the business drivers of the organization.
WORDSCAN HIGHLIGHTS
- Voice Mining. Filter key information from
recorded customer interactions by defined
words, phrases and/or meta data.
- Reduce Call Monitoring Time. Filter
recording based on specific business
requirements.
- Business Intelligence. Deliver business
intelligence to executives to streamline
customer service, customer loyalty, while
decreasing contact center cost.
- Improve Customer Servbice . Improve
customer retention, agent interaction and
campaign effectiveness.
- Detect Irate Callers . Detect tone decimal
changes in audio to identify irate customer
interactions.
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